Ditto remembers what happens around every Zendesk ticket, in your CRM, email, chat and bug tracker. Ask about any customer and get the answer, with who promised what and where.
Free plan, no card needed. See pricing for prepaid usage plans.
Link the five reminder tickets to PIN-412, draft a reply to each clinic with the 2 October fix date, and correct the known issues page.
Five clinics have reported failed reminders since 8 September, Riverside Clinic twice. Sentry traces all five to the same reminder job, and the fix in PIN-412 is due on 2 October. The known issues page still says it was fixed on 12 September.
Zendesk records that a ticket was solved. What was promised sits somewhere else.
The ticket holds the complaint. The bug, the account and the promise live elsewhere.
Customers repeat themselves at every handover, and agents do it in every new AI chat.
A fix ships, and nobody tells the customers who reported it.
Promises, workarounds and fix dates, linked to the ticket, bug and thread behind each one. Ask months later and get the answer.
Linear, Sentry, HubSpot, Slack, Notion and many more feed one memory. Ask about a customer once and Ditto checks them all.
Add Riverside Clinic's call summary to ticket #2317 as an internal note, set it to high priority, draft Chloe's reply.
Adds the note, sets the priority and drafts the customer reply, then waits for your OK. Set routine Zendesk jobs to run on a schedule.
Use a low-cost model for ticket tagging and SLA lists, or connect Claude and Cursor over MCP. Ditto brings the same customer context every time.
Ditto is for teams whose work spans several apps and several people. If the answer about a customer lives in Zendesk and somewhere else, Ditto keeps it in one shared memory: a second brain the whole team can ask.
Three steps, then it keeps working in the background.
Connect Zendesk from the Ditto app. It starts read-only, and nothing changes in Zendesk until you turn on writing.
Customers, tickets, bugs and decisions from every app, linked and kept current.
Use the Ditto app, ask in Slack, or connect Claude and Cursor. It answers with sources and acts in Zendesk when you approve.
Zendesk AI is built in: AI agents answer customers, and Copilot suggests replies and acts after an agent reviews them. Zendesk has announced an MCP server, and third-party MCP servers already connect Zendesk to Claude, ChatGPT and Cursor. Automation tools run fixed steps. Ditto keeps one memory across Zendesk and every app you connect, and acts in them. It does not answer customers on Zendesk channels.
| Capability | Ditto | Zendesk AIAI agents, Copilot | ChatGPT or Claude + ZendeskCustom connectors, third-party MCP servers | Automation toolsZapier, Make, n8n, action flows | AI agentsIn Slack and Teams |
|---|---|---|---|---|---|
Remembers across sessions, models and toolsiAsk months later, on a different model or from Claude, and the customer's history is still there. | ✓Full | –Partial | –Partial | ✗None | –Partial |
Remembers what each customer was promised, and by whomiZendesk shows the replies on a ticket. Ditto links the sales email, Slack thread or call where a promise was made. | ✓Full | –Partial | ✗None | ✗None | ✗None |
One memory across Zendesk and every app you connectiWhat Ditto learns in Zendesk is there when you ask from Slack, your CRM or a coding agent, and the other way round. | ✓Full | –Partial | –Partial | ✗None | –Partial |
Answers one customer question from Zendesk and your other appsiChecks the ticket, CRM, bug tracker and chat at once. Claude or ChatGPT with a Zendesk MCP server can also query Zendesk next to other connectors. | ✓Full | –Partial | ✓Full | ✗None | –Partial |
Acts in Zendesk and your other apps from one requestiOne request adds the internal note, links the bug and drafts the customer reply. | ✓Full | –Partial | –Partial | –Partial | ✓Full |
Runs on a scheduleiA morning list of tickets close to breaching SLA. Automation tools run fixed triggers; Ditto sets up a scheduled task from a plain request. | ✓Full | ✓Full | –Partial | ✓Full | ✓Full |
Built into Zendesk, nothing to installiZendesk AI is already in Suite plans. Ditto connects to Zendesk from the Ditto app. | ✗None | ✓Full | –Partial | –Partial | –Partial |
The same memory inside the AI tools you already useiChatGPT, Claude, Cursor and Codex start with your customer context over MCP and save what you do there. | ✓Full | –Partial | –Partial | –Partial | ✗None |
Pick the model for each task, or bring your own keyiChoose the model for each job from any provider, or use your own API key. | ✓Full | –Partial | –Partial | ✓Full | ✗None |
Read-only until you turn on writingiConnect Zendesk without letting anything change a ticket. Turn on writing when you're ready. | ✓Full | –Partial | –Partial | –Partial | ✗None |
See, edit and export what it remembersiOpen what Ditto remembers about a customer, correct it, export it or delete it. | ✓Full | ✗None | –Partial | ✗None | ✗None |
Connect them once. Ditto remembers across all of them, so you ask about a customer in one place instead of searching ten.
Your plan covers capacity and features. Credits pay for variable usage across AI, voice, tool actions and storage beyond your included allowance.
New plan preview. Rollout is in progress; check the offers available in your account before purchasing.
Explore Ditto with no card needed.
Plan includes:
Add a $5 initial deposit for more usage, with no subscription. The full deposit becomes usage credits; checkout adds any tax. Flex checkout asks you to authorize automatic refills: you set a monthly limit, which includes tax, and can turn refills off anytime.
Paid chat connections, parallel reviews and remote control unlock after the deposit settles. Free already includes one Ditto Review at a time.More room for your everyday work.
Plan includes:
Shared capacity and credits for you and your team.
Plan includes:
A custom Ditto build for your business: our team writes the spec, builds it and supports it.
Yes. Ditto keeps a memory of your Zendesk tickets next to your CRM, email, chat and bug tracker. Ask months later, in the Ditto app, in Slack or from an MCP client, and it answers with what was promised and its sources.
Tickets and their comments, side conversations, users, organizations, satisfaction ratings and Help Center articles. It starts read-only, and in a shared space each person gets answers only from what they can already see.
Yes, once you switch writing on for Zendesk. Ditto can reply to a ticket, add an internal note, set status, priority, assignee and tags, and merge tickets. Replies and other changes wait for your approval unless you set an action to run on its own.
AI agents answer customers on messaging, email and voice, and Copilot suggests replies and acts after an agent reviews them. Ditto does not answer customers on Zendesk channels. It keeps one memory across Zendesk and your other apps, brings it into Claude, ChatGPT and Cursor, and lets you pick the model. Zendesk AI is already in Zendesk.
The new plans are Free, Flex with a $5 initial prepaid deposit and no monthly base fee, Plus at $19/month, and Pro at $97/month. Usage is prepaid with credits. See the pricing page for plan details and rollout availability. Your Zendesk plan and add-ons are separate and set by Zendesk.
Yes. Past tickets join the same memory as what your team said in Slack, email and your other apps. Ask how an error was fixed last time, or what was agreed with a customer, and the answer cites the tickets and threads it came from.
Zendesk has announced an MCP server for connecting Zendesk data to outside AI tools, and third-party Zendesk MCP servers already exist. Each gives an assistant access to Zendesk. Ditto's MCP server does a different job: it gives Claude, ChatGPT and Cursor one memory across Zendesk and your other apps.
Yes, through a custom MCP connector or a Zendesk Marketplace app. Connect Ditto to ChatGPT over MCP as well and it can recall what your team knows about each customer from Zendesk, Slack, email and your CRM, and save what you do there.
No. Ditto doesn't copy fields between apps on a trigger, and there's no field map to maintain. It reads Zendesk, Jira and your other apps into one memory, then answers and acts across them. Keep any sync you already run.
Yes. Team memory sits in a shared space, so support, sales and customer success work from the same customer history. Each person's answers are limited to what they can already see, so the shared space doesn't widen anyone's access.
Yes. The memory lives in Ditto, not in the model. A low-cost model can build the morning SLA list or tag this week's tickets, and it still has the full context: which customers renew soon and what they were promised.
No. You can use Ditto in Slack or over MCP in Claude, ChatGPT or Cursor. The Ditto app is where you see all your connected apps together, manage memory and track tasks.
No. Your Zendesk data is not used to train AI models.
Yes. Open any memory to see where it came from, then edit, export or delete it. Disconnecting Zendesk stops Ditto reading it.
Ditto connects Zendesk to every app your team uses, remembers what every customer was told and acts when you ask. Start on the free plan, then prepaid usage is available with Flex.
Read-only by defaultNo card to start