Ditto remembers what happens around every Shopify order, in tickets, email, chat and your other apps. Ask why an order went wrong and get the answer, with its sources.
Free plan, no card needed. See pricing for prepaid usage plans.
Reply to Grace with the courier's latest status, send her a free replacement by express post, and tag her as a VIP customer in Shopify.
Order #5127 shipped on 22 September and its tracking stopped on 24 September. Luca promised Grace an update by 29 September that never went out. In #warehouse, Hana flagged courier delays on her route.
Why an order was refunded or replaced sits in a ticket, not in Shopify.
Shopify holds the order. Tickets, email and chat hold what happened next.
Each order question starts with the customer's history, retold. So does every new AI chat.
Promised updates and replacements wait because nobody owns the reply.
Refunds, replacements and returns, linked to the ticket, email and thread behind each one. Ask weeks later and get the reason.
Zendesk, Gmail, Slack, Google Sheets and many more feed one memory. Ask about an order once and Ditto checks them all.
List the linen throws that sell out within three weeks, update the reorder sheet and draft the supplier email.
Updates the reorder sheet and drafts the supplier email, then waits for your OK. Set routine checks, like a Monday low-stock list, to run on a schedule.
Use a low-cost model for order lookups and weekly lists, or connect Claude and Cursor over MCP. Ditto brings the same store context every time.
Ditto is for teams whose work spans several apps and several people. Shopify holds the orders, and the reasons behind them live in other apps. Ditto keeps both in one shared memory: a second brain the whole team can ask.
Three steps, then it keeps working in the background.
Connect the Shopify store you already run from the Ditto app. It starts read-only.
Orders, customers, people and decisions from every app, linked and kept current.
Use the Ditto app, ask in Slack, or connect Claude and Cursor. It answers with sources and acts in Shopify.
Shopify Sidekick answers questions and acts in the Shopify admin, and remembers your Sidekick chats for about 3 months. Shopify's plugin for ChatGPT and connector for Claude manage a store from inside those tools. Automation tools run fixed steps on Shopify events. Ditto keeps one memory across Shopify and every app you connect, and acts in them. It is not Shopify's own AI and not a store builder: it works with the store you already run.
| Capability | Ditto | Shopify SidekickShopify's own AI | ChatGPT or Claude + ShopifyShopify's plugin and connector | Automation toolsShopify Flow, Zapier | AI agentsIn Slack and Teams |
|---|---|---|---|---|---|
Remembers across sessions, models and toolsiAsk weeks later, on a different model or from Claude, and the order's history is still there. | ✓Full | –Partial | –Partial | ✗None | –Partial |
Remembers the reason behind each refund, return or replacementiShopify records that an order was refunded or replaced. Ditto links the ticket, email or thread that explains it. | ✓Full | ✗None | –Partial | ✗None | –Partial |
One memory across Shopify and every app you connectiA late-order question pulls in the ticket, the courier's message and the Slack thread behind it. | ✓Full | –Partial | –Partial | ✗None | –Partial |
Answers questions about your store in plain wordsiSidekick, Claude with Shopify's connector and Ditto all answer questions about orders and products. Ditto adds the reasons from your other apps. | ✓Full | ✓Full | ✓Full | ✗None | ✓Full |
Acts in Shopify and your other apps from one requestiOne request finds the late orders, drafts each customer reply and posts the list to your support channel. | ✓Full | –Partial | ✓Full | –Partial | ✓Full |
Runs on a scheduleiA Monday low-stock list or a morning order summary. Automation tools run fixed triggers; Ditto sets up a scheduled task from a plain request. | ✓Full | –Partial | –Partial | ✓Full | ✓Full |
Built into the Shopify admin, nothing to installiSidekick is already there when you open Shopify. Ditto connects to your store from the Ditto app. | ✗None | ✓Full | –Partial | –Partial | ✗None |
The same memory in ChatGPT, Claude, Cursor and your other AI toolsiYour store context follows you into whichever assistant or coding agent you use. | ✓Full | ✗None | –Partial | –Partial | ✗None |
Pick the model for each task, or bring your own keyiUse a low-cost model for order lookups and a stronger one for analysis, on the same memory. | ✓Full | ✗None | –Partial | ✓Full | ✗None |
Choose which actions run on their owniLet order notes run on their own and hold refunds and price changes for review. Sidekick asks you to confirm every change. | ✓Full | –Partial | –Partial | –Partial | –Partial |
See, edit and export what it remembersiOpen what Ditto remembers about an order or customer, correct it, export it or delete it. | ✓Full | –Partial | –Partial | ✗None | ✗None |
Connect them once. Ditto remembers across all of them, so you ask about an order in one place instead of searching ten.
Your plan covers capacity and features. Credits pay for variable usage across AI, voice, tool actions and storage beyond your included allowance.
New plan preview. Rollout is in progress; check the offers available in your account before purchasing.
Explore Ditto with no card needed.
Plan includes:
Add a $5 initial deposit for more usage, with no subscription. The full deposit becomes usage credits; checkout adds any tax. Flex checkout asks you to authorize automatic refills: you set a monthly limit, which includes tax, and can turn refills off anytime.
Paid chat connections, parallel reviews and remote control unlock after the deposit settles. Free already includes one Ditto Review at a time.More room for your everyday work.
Plan includes:
Shared capacity and credits for you and your team.
Plan includes:
A custom Ditto build for your business: our team writes the spec, builds it and supports it.
Yes. Ditto keeps a memory of your Shopify orders and customers next to the tickets, emails and chats about them. Ask weeks later, in the Ditto app, in Slack or from an MCP client, and it answers with the reason and its sources.
Orders with their line items, payment and fulfilment status, notes, tags, refunds and returns, plus customers, products and variants, inventory by location, discounts, draft orders and payouts. It starts read-only, and in a shared space each person gets answers only from what they can already see.
Yes, once you switch writing on for Shopify. Ditto can edit orders, add notes and tags, adjust stock and create discount codes. It can also prepare refunds, cancellations and payment captures, which wait for your approval. Other changes wait too, unless you set that action to run on its own.
Sidekick is Shopify's own AI, included with Shopify. It works in the Shopify admin, remembers your Sidekick chats for about 3 months and can use apps that added Sidekick support. Ditto keeps one memory across Shopify and your other apps, brings it into Claude, ChatGPT and Cursor, and lets you pick the model.
The new plans are Free, Flex with a $5 initial prepaid deposit and no monthly base fee, Plus at $19/month, and Pro at $97/month. Usage is prepaid with credits. See the pricing page for plan details and rollout availability. Your Shopify plan is separate and set by Shopify.
Neither. Ditto is not made by Shopify and is not Shopify's AI. It does not build stores, generate themes or chat with shoppers on your storefront. It works with the Shopify store you already run, for the team that runs it.
Yes. Shopify publishes a plugin for ChatGPT and a connector for Claude that manage your store from inside those tools. Connect Ditto over MCP as well and they can also recall what your team knows about each order and customer from tickets, email and chat.
Shopify's AI Toolkit gives coding agents such as Claude Code and Cursor Shopify's docs and API schemas, and its ChatGPT and Claude integrations manage a store. Ditto's MCP server does a different job: it gives your AI tools one memory across Shopify and your other apps, with the context behind each order.
Yes. Ditto drafts the reply from the Shopify order, its tracking and the customer's past tickets and emails, so the answer uses the real shipment status and what the team already promised. Sending follows your settings for that app.
Yes. Ditto matches Shopify payouts, and the orders, fees and refunds inside them, to the deposits in QuickBooks or Xero and flags mismatches. It can post the list where your finance team works.
No. Shopify Flow and Zapier run fixed steps on a trigger, such as posting new orders to Slack. Ditto answers questions and acts across Shopify and your other apps through one memory, and each answer carries its sources. You describe a scheduled job in chat instead of building steps.
Yes. Ask Ditto in Slack and it answers with the order details and their sources. Each person's answers are limited to what they can already see.
No. Your Shopify data is not used to train AI models.
Yes. Open any memory to see where it came from, then edit, export or delete it. Disconnecting Shopify stops Ditto reading it.
Ditto connects Shopify to every app your team uses, remembers why each order changed and acts when you ask. Start on the free plan, then prepaid usage is available with Flex.
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