Ditto remembers what happens with every account across Intercom, your CRM, billing, bug tracker and chat. Ask about any customer and get the answer, with who said what and where.
Free plan, no card needed. See pricing for prepaid usage plans.
Add an internal note to Harbourline's conversation linking LIN-482, raise the issue's priority, draft a reply with the new fix date for Aisha to approve, and tell Daniel in #accounts.
Yes, it's the currency rounding bug in LIN-482. Aisha told Harbourline on 3 September that a fix was due by the end of the month, and Daniel has flagged their 1 November renewal as at risk.
A closed conversation shows the reply, not the decision behind it.
Conversations are in Intercom. Plans, bugs and promises sit in other apps.
To each new teammate, to engineering, and to every new AI chat.
The fix promised in a reply never reaches the bug tracker or the account owner.
What each account was told, by whom and why, linked to the conversation, issue and thread behind it. Ask weeks later and get the answer.
HubSpot, Linear, Stripe, Slack and many more feed one memory. Ask about any account and Ditto checks them all.
Create a follow-up task in HubSpot for each trial company that asked about pricing in Intercom this week, with the conversation linked.
Adds the internal note, creates the issue and drafts the reply, then waits for your OK. Set routine jobs, like a Monday summary of feature requests by theme, to run on a schedule.
Use a low-cost model to tag and sort conversations, or connect Claude and Cursor over MCP. Ditto brings the same account context every time, so nobody re-explains.
Ditto is for teams whose work spans several apps and several people. If the answer, or the follow-up, lives in more than one place, Ditto keeps it in one shared memory: a second brain the whole team can ask.
Three steps, then it keeps working in the background.
Connect Intercom from Ditto's Connections page. It starts read-only until you turn on writing.
Accounts, conversations and decisions from every app, linked and kept current.
Use the Ditto app, ask in Slack, or connect Claude and Cursor. It answers with sources and acts in Intercom when you approve.
Fin and Copilot work inside Intercom. Intercom's MCP server gives ChatGPT and Claude access to conversations. Automation tools run fixed steps. Enterprise search looks across apps. Ditto keeps one memory across Intercom and every app you connect, and acts in them.
| Capability | Ditto | Fin and CopilotFin AI Agent, Copilot | ChatGPT or Claude + IntercomIntercom MCP server | Automation toolsIntercom Workflows, Zapier, Make, n8n | Enterprise searchGlean, Dust |
|---|---|---|---|---|---|
Remembers across sessions, models and toolsiAsk weeks later, on a different model or from Claude, and the account's history is still there. | ✓Full | –Partial | –Partial | ✗None | –Partial |
Remembers what each customer was told and whyiAsk what an account was promised and get the conversation, issue and thread behind it, where Copilot answers from your support content. | ✓Full | –Partial | ✗None | ✗None | –Partial |
One memory across every app you connectiWhat Ditto learns from Intercom is there when you ask about a deal, an invoice or an issue, and the other way round. | ✓Full | –Partial | –Partial | ✗None | –Partial |
Answers one question from Intercom and your other apps togetheriChecks the conversation, CRM, billing and bug tracker at once. Enterprise search and an AI tool with several connectors do this too. | ✓Full | –Partial | ✓Full | ✗None | ✓Full |
Acts in Intercom and your other apps from one requestiOne request adds the note, creates the issue and drafts the reply, where Intercom's MCP server writes only internal notes and Help Center articles. | ✓Full | –Partial | –Partial | –Partial | –Partial |
Works for sales, success and product, not only the inboxiAnyone on the team can ask about an account, not only the people working the support inbox. | ✓Full | –Partial | ✓Full | –Partial | ✓Full |
Runs on a scheduleiA Monday summary of feature requests or a morning list of waiting conversations, set up from a plain request. | ✓Full | –Partial | –Partial | ✓Full | ✓Full |
Built into Intercom, nothing to installiFin AI Agent comes with every Intercom plan. You connect Intercom to Ditto first. | ✗None | ✓Full | –Partial | –Partial | ✗None |
Pick the model for each task, or bring your own keyiChoose the model for each job from any provider, or use your own API key. Intercom chooses the models behind Copilot. | ✓Full | ✗None | –Partial | ✓Full | ✓Full |
Starts read-only, and you choose what runs on its owniIntercom stays read-only until you turn on writing, and replies wait for approval unless you set an action to run on its own. | ✓Full | –Partial | –Partial | –Partial | –Partial |
Respects Intercom permissions in every answeriDitto checks the permissions set in Intercom before it shares anything, so a teammate only gets answers from conversations they can already see. | ✓Full | ✓Full | ✓Full | –Partial | ✓Full |
See, edit and export what it remembersiOpen what Ditto remembers, correct it, export it or delete it. | ✓Full | ✗None | –Partial | ✗None | –Partial |
Connect them once. Ditto remembers across all of them, so you ask about an account in one place instead of searching ten.
Your plan covers capacity and features. Credits pay for variable usage across AI, voice, tool actions and storage beyond your included allowance.
New plan preview. Rollout is in progress; check the offers available in your account before purchasing.
Explore Ditto with no card needed.
Plan includes:
Add a $5 initial deposit for more usage, with no subscription. The full deposit becomes usage credits; checkout adds any tax. Flex checkout asks you to authorize automatic refills: you set a monthly limit, which includes tax, and can turn refills off anytime.
Paid chat connections, parallel reviews and remote control unlock after the deposit settles. Free already includes one Ditto Review at a time.More room for your everyday work.
Plan includes:
Shared capacity and credits for you and your team.
Plan includes:
A custom Ditto build for your business: our team writes the spec, builds it and supports it.
Yes. Ditto keeps a memory of the Intercom conversations and accounts you connect, next to your CRM, billing, bug tracker and chat. Ask weeks later, in the Ditto app, in Slack or from an MCP client, and it answers with what was said and its sources.
Conversations with their replies and internal notes, tickets, contacts, companies, tags and Help Center articles. It starts read-only, and it checks the permissions set in Intercom before it shares anything, so each teammate gets answers only from conversations they can already see.
Yes, once you turn on writing. It uses Intercom's own actions, such as replying, adding an internal note, assigning, tagging, snoozing or closing a conversation, creating and updating tickets, and updating contacts and companies. Changes wait for your approval unless you set an action to run on its own.
Fin AI Agent answers your customers and hands off to your team, and Copilot answers agents from your support content. Ditto works for your team: it keeps one memory across Intercom and your other apps, answers with sources, acts when you approve and works with any model you choose.
Intercom charges for Fin AI Agent per resolved conversation, and Copilot is a per-agent add-on with a small free monthly allowance. Ditto starts free, and prepaid usage is available with Flex.
The new plans are Free, Flex with a $5 initial prepaid deposit and no monthly base fee, Plus at $19/month, and Pro at $97/month. Usage is prepaid with credits. See the pricing page for plan details and rollout availability.
Yes. Connect Ditto over MCP and those tools can search your Intercom memory next to your other connected apps, and save what you do there. They don't act in Intercom through Ditto.
Yes. Intercom's MCP server works with ChatGPT, Claude, Cursor and VS Code. It reads conversations, contacts and companies, adds internal notes and manages Help Center articles. Ditto adds memory across your other apps, actions such as replies that wait for your approval, and a choice of model.
The company is. Intercom renamed itself Fin on 12 May 2026, after its AI agent, and Salesforce completed its acquisition of Fin on 10 September 2026. The helpdesk keeps the Intercom name, and Ditto works with it as it is today.
Yes. Intercom hosts one for US and EU workspaces, with 14 tools to search conversations, contacts and companies, add internal notes and manage Help Center articles. AU-hosted workspaces aren't supported yet. Ditto's MCP server gives AI tools memory across Intercom and your other apps, and you can use both.
No. Ditto doesn't copy fields between apps on a trigger. It reads Intercom and your other apps into one memory, answers across them and acts when you ask. Keep the syncs and Workflows you already run.
Yes, in a shared team space. Support, sales and success work from the same account history, and Ditto checks each person's Intercom permissions before it answers. Team memory stays when someone leaves.
No. Your memory is not used to train models. Open any memory to see where it came from, then edit, export or delete it. Disconnect Intercom and Ditto stops reading it.
Ditto connects Intercom to every app your team uses, remembers what each customer was told and acts when you ask. Start on the free plan, then prepaid usage is available with Flex.
Read-only by defaultNo card to start