Ditto remembers what happens with every customer across Freshdesk, your store, email and chat. Ask about any ticket and get the answer, with who promised what and where.
Free plan, no card needed. See pricing for prepaid usage plans.
Reply to Elena on ticket #5120 with the depot hold and the new delivery date, add a private note with the courier reference, and flag it to Martin in #cs-escalations.
Grace promised Elena a free replacement by express post after the first lamp arrived broken, and Martin approved it in #cs-escalations. The replacement shipped on 16 September, but the courier has held it at the depot since 18 September.
The ticket shows it was resolved, not what was promised to resolve it.
Tickets live in Freshdesk. Orders, promises and fixes sit in other apps.
To each new agent, to the warehouse, and to every new AI chat.
The replacement promised in a reply never reaches the order or the courier.
What each customer was promised, by whom and why, linked to the ticket, order and thread behind it. Ask weeks later and get the answer.
Shopify, Gmail, Slack, WhatsApp and many more feed one memory. Ask about any customer and Ditto checks them all.
Draft replies to the six tickets waiting on the Harbour sofa, with the new delivery date from Shopify, and add a private note to each.
Drafts the reply, adds the private note and updates the ticket, then waits for your OK. Set routine jobs, like a morning list of tickets with no first reply, to run on a schedule.
Use a low-cost model to sort the morning queue, or connect Claude and Cursor over MCP. Ditto brings the same customer context every time, so nobody re-explains.
Ditto is for teams whose work spans several apps and several people. If the answer, or the follow-up, lives in more than one place, Ditto keeps it in one shared memory: a second brain the whole team can ask.
Three steps, then it keeps working in the background.
Connect Freshdesk from Ditto's Connections page. It starts read-only until you turn on writing.
Customers, orders and decisions from every app, linked and kept current.
Use the Ditto app, ask in Slack, or connect Claude and Cursor. It answers with sources and acts in Freshdesk when you approve.
Freddy AI works inside Freshdesk. Freshworks' MCP server gives Claude and other AI tools access to Freshdesk. Automation tools run fixed steps. Enterprise search looks across apps. Ditto keeps one memory across Freshdesk and every app you connect, and acts in them.
| Capability | Ditto | Freddy AIAI Agent, Copilot, Insights | ChatGPT or Claude + FreshdeskFreshworks MCP server | Automation toolsFreshdesk automations, Zapier, Make | Enterprise searchGlean, Dust |
|---|---|---|---|---|---|
Remembers across sessions, models and toolsiAsk weeks later, on a different model or from Claude, and the customer's history is still there. | ✓Full | –Partial | –Partial | ✗None | –Partial |
Remembers what each customer was promisediAsk what a customer was offered and get the ticket, order and thread behind it, where Freddy Copilot works from ticket history and your knowledge base. | ✓Full | –Partial | ✗None | ✗None | –Partial |
One memory across every app you connectiWhat Ditto learns from Freshdesk is there when you ask about an order, an email or a Slack thread, and the other way round. | ✓Full | –Partial | –Partial | ✗None | –Partial |
Answers one question from Freshdesk and your other apps togetheriChecks the ticket, order, email and chat at once. Enterprise search and an AI tool with several connectors do this too. | ✓Full | –Partial | ✓Full | ✗None | ✓Full |
Acts in Freshdesk and your other apps from one requestiOne request drafts the reply, adds the private note and flags the order to the warehouse. | ✓Full | –Partial | –Partial | –Partial | –Partial |
Runs on a scheduleiA morning list of tickets with no first reply, or a Monday note on contact reasons, set up from a plain request. | ✓Full | ✓Full | –Partial | ✓Full | ✓Full |
Built into Freshdesk, nothing to installiFreshdesk plans include the first 500 Freddy AI Agent sessions. You connect Freshdesk to Ditto first. | ✗None | ✓Full | –Partial | –Partial | ✗None |
Works from the Ditto app, Slack or the AI tools you already useiUse the same memory from the Ditto app, Slack, Claude, Cursor or Codex. | ✓Full | –Partial | –Partial | –Partial | ✓Full |
Pick the model for each task, or bring your own keyiChoose the model for each job from any provider, or use your own API key. Freshworks chooses the models behind Freddy. | ✓Full | ✗None | –Partial | ✓Full | ✓Full |
Starts read-only, and you choose what runs on its owniFreshdesk stays read-only until you turn on writing, and changes wait for approval unless you set an action to run on its own. | ✓Full | –Partial | –Partial | –Partial | –Partial |
Respects Freshdesk permissions in every answeriDitto checks the permissions set in Freshdesk before it shares anything, so an agent limited to their group's tickets only gets answers about those tickets. | ✓Full | ✓Full | ✓Full | –Partial | ✓Full |
See, edit and export what it remembersiOpen what Ditto remembers, correct it, export it or delete it. | ✓Full | ✗None | –Partial | ✗None | –Partial |
Connect them once. Ditto remembers across all of them, so you ask about a customer in one place instead of searching ten.
Your plan covers capacity and features. Credits pay for variable usage across AI, voice, tool actions and storage beyond your included allowance.
New plan preview. Rollout is in progress; check the offers available in your account before purchasing.
Explore Ditto with no card needed.
Plan includes:
Add a $5 initial deposit for more usage, with no subscription. The full deposit becomes usage credits; checkout adds any tax. Flex checkout asks you to authorize automatic refills: you set a monthly limit, which includes tax, and can turn refills off anytime.
Paid chat connections, parallel reviews and remote control unlock after the deposit settles. Free already includes one Ditto Review at a time.More room for your everyday work.
Plan includes:
Shared capacity and credits for you and your team.
Plan includes:
A custom Ditto build for your business: our team writes the spec, builds it and supports it.
Yes. Ditto keeps a memory of the Freshdesk tickets and customers you connect, next to your orders, email and chat. Ask weeks later, in the Ditto app, in Slack or from an MCP client, and it answers with what was promised and its sources.
Tickets with their replies and notes, contacts, companies, agents and groups, and solution articles. It starts read-only, and it checks the permissions set in Freshdesk before it shares anything, so each person gets answers only from tickets they can already see.
Yes, once you turn on writing. It uses Freshdesk's own actions, such as replying to a ticket, adding a private note, changing status, priority or tags, updating tickets in bulk, and creating contacts, companies and solution articles. Changes wait for your approval unless you set an action to run on its own.
Freddy AI Agent answers your customers, and Freddy Copilot helps agents from ticket history and your knowledge base. Ditto works for your team: it keeps one memory across Freshdesk and your other apps, answers with sources, works with any model you choose, and brings the same memory to Claude and Cursor.
Freshworks includes a set number of Freddy AI Agent sessions on Freshdesk plans and charges for more, and Freddy AI Copilot is a per-agent add-on. Ditto starts free, and prepaid usage is available with Flex.
The new plans are Free, Flex with a $5 initial prepaid deposit and no monthly base fee, Plus at $19/month, and Pro at $97/month. Usage is prepaid with credits. See the pricing page for plan details and rollout availability.
Yes. Connect Ditto over MCP and those tools can search your Freshdesk memory next to your other connected apps, and save what you do there. They don't act in Freshdesk through Ditto.
Through MCP. Freshworks says its Freshdesk MCP server works with any AI tool that supports MCP, and its setup guide covers Claude, Cursor, VS Code and Microsoft Copilot Studio. Ditto adds memory across your other apps, actions that wait for your approval, and a choice of model.
Yes. Freddy AI is Freshworks' AI: Freddy AI Agent answers customers, Freddy Copilot drafts replies and summaries for agents, and Freddy Insights reports on trends. Ditto keeps one memory across Freshdesk and your other apps, and you pick the model.
Yes. Freshworks' MCP server for Freshdesk has been generally available since 10 September 2026, with tools for tickets, conversations, contacts, companies, agents, groups and solution articles. Each plan includes a yearly allowance of MCP actions. Ditto's MCP server gives AI tools memory across Freshdesk and your other apps, and you can use both.
No. Ditto doesn't copy fields between apps on a trigger. It reads Freshdesk and your other apps into one memory, answers across them and acts when you ask. Keep the automations you already run.
Yes, in a shared team space. Support, ops and account managers work from the same customer history, and Ditto checks each person's Freshdesk permissions, such as group access, before it answers. Team memory stays when someone leaves.
No. Your memory is not used to train models. Open any memory to see where it came from, then edit, export or delete it. Disconnect Freshdesk and Ditto stops reading it.
Ditto connects Freshdesk to every app your team uses, remembers what each customer was promised and acts when you ask. Start on the free plan, then prepaid usage is available with Flex.
Read-only by defaultNo card to start